Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is used online. PII, as used in U.S. privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read this privacy policy carefully to understand how we collect, use, protect, or otherwise handle your Personally Identifiable Information.

What Personal Information Do We Collect?

Possible Personal Information Collected

Personal information may include:

  • Information in a consumer report; or

  • An individual’s first name or initial and last name in combination with one or more of the following:

    • Birth date

    • Social Security number or other government-issued identification number

    • Mother’s maiden name

    • Unique electronic identification number or routing code

    • Telecommunication access devices, including debit or credit card information

    • Financial institution account information

    • Email address

When Do We Collect Information?

HCM Property Management obtains personal information in the following ways:

  • From consumer reporting agencies in connection with lease applications, loan applications, or other authorized purposes;

  • From lease applications completed by prospective tenants;

  • From real estate-related forms completed in connection with a transaction; and

  • From tax reporting forms required to be completed by customers or clients.

We also collect information when you fill out a form or enter information on our website.

How Do We Use Your Information?

Personal Information from Prospective Tenants

Personal information provided by prospective tenants is primarily used to obtain consumer reports (credit checks). It may also be used for background checks and rental history verification. Information from consumer reports may be discussed with property owners for whom we manage properties. We may also report information to credit reporting agencies as required.

Personal Information from Property Owners

When acting as a property manager, we use a property owner’s personal information only to:

  • Deliver management services;

  • File required governmental reports (e.g., IRS reporting);

  • Establish ACH deposits; or

  • Perform other authorized purposes such as utility setup.

Personal Information from Clients

When representing buyers, sellers, landlords, or tenants, personal information may be shared with service providers (such as mortgage lenders or title companies) as required to complete a transaction. If representing a prospective tenant, information may be shared with landlords or their agents with the tenant’s knowledge. Reasonable discretion is exercised at all times.

General Uses

We may use information to:

  • Improve our website and services;

  • Respond to customer service requests;

  • Administer promotions, surveys, or site features;

  • Process transactions efficiently; and

  • Send periodic emails related to services or transactions.

SMS / Text Messaging Privacy

HCM Property Management may use SMS messaging for limited operational purposes, including internal communication between employees and coordination with approved third-party vendors who provide services on our behalf.

We do not use SMS for marketing purposes or for official accounts or payment-related communications with tenants or property owners. Any formal communications are handled through authorized property management software platforms. SMS may be used on a limited basis for operational or leasing-related purposes.

SMS consent is not shared with third parties or affiliates. Message frequency varies based on operational needs. Standard message and data rates may apply. Recipients may opt out at any time by replying STOP.

How Do We Protect Visitor Information?

  • Physical files are kept under lock and key.

  • Electronic records are protected by assigned usernames and passwords.

  • Access to personal information is limited to authorized personnel.

  • Sensitive and credit information is encrypted via SSL technology.

  • Regular malware scanning and security reviews are conducted.

Credit card information may be stored for more than 60 days solely to expedite future transactions and automate billing, when authorized.

Cookies

We use cookies to:

  • Understand and save user preferences;

  • Compile aggregate data about site traffic and interactions; and

  • Improve website functionality.

Users may disable cookies through their browser settings; however, some features may not function properly.

Third Party Disclosure

We do not sell, trade, or transfer personally identifiable information to outside parties except as disclosed in this policy or as required to operate our business. Non-personally identifiable information may be used for marketing or analytics.

Third Party Links

Our website may contain links to third-party sites with independent privacy policies. We are not responsible for their content or practices.

Google Advertising

We use Google AdSense and related services, including remarketing and analytics features. Users may manage ad preferences through Google Ad Settings or opt-out tools.

Access to Personal Information

Access is limited to authorized agents, managers, processors, and employees as required to perform business functions. Property owners do not have direct access to tenant personal files except as permitted by law or with tenant consent.

Disposal of Personal Information

Personal information is disposed of securely through shredding, deletion, or electronic erasure methods that render the information unreadable.

California Online Privacy Protection Act (CalOPPA)

Users may visit our site anonymously. Privacy policy changes will be posted on this page. Users may update personal information by contacting us directly.

We honor Do Not Track (DNT) signals and do not allow third-party behavioral tracking.

COPPA (Children’s Online Privacy Protection Act)

We do not knowingly collect or market to children under the age of 13.

Fair Information Practices

In the event of a data breach, users will be notified via email, phone call, or in-site notification within seven business days, in accordance with applicable laws.

CAN-SPAM Act

We collect email addresses solely to:

  • Respond to inquiries or requests;

  • Provide service-related communications; and

  • Send required transactional or operational notices.

We do not use email addresses for unsolicited marketing unless explicit consent has been provided.

We comply with CAN-SPAM requirements, including accurate sender information, inclusion of our physical address, and honoring unsubscribe requests promptly.

Contacting Us

If you have questions regarding this privacy policy, please contact us using the information provided on our website.

https://hcmpm.com
Last Edited on 2026